Reimbursement policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at the phone number or email address below and provide details of the product and the defect. We will then instruct you on how to return the product. You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage that occurs during transit. You must also prepay shipping and insurance (if applicable) for all returns. If your return is eligible for a refund, your refund will not include any shipping and handling charges that may appear on the packing slip or invoice. When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are eligible for a refund or exchange due to the defect. If you are eligible for an exchange or refund, we will replace the product or refund the purchase price (depending on the original method of payment). Any shipping and handling fees you have already paid are not refundable, and refunded amounts will not include the cost of shipping. It may take up to 15 business days after you receive our email before you see the refund on your statement.

1. Returns of unopened items: We accept returns on new, unopened items. You can return unopened items in their original packaging within 15 days of your purchase with a receipt or proof of purchase. If 15 days have passed since your purchase, we cannot offer you a refund or exchange. Only regular priced items are eligible for refunds. Sale items are not refundable. To track the status of your return, please contact us at the phone number or email address below.

2. Exchanges We only exchange goods that are defective or damaged. When you consider a product to be defective, please contact us within 15 days of your purchase.

3. Exceptions Some items are not refundable or exchangeable. These items are designated on our website as non-refundable, on sale or part of a final sale.

4. Shipping You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage incurred in transit. You must also prepay shipping and insurance (if applicable) for all returns. If your return is eligible for a refund, your refund will not include any shipping and handling charges that may appear on your packing slip or invoice. To return or exchange your purchased item, please mail it, along with a copy of your receipt and any other information about your purchase, to the address listed below: Huilerie Morisset, Les Bertins, 16700 Poursac

5. Process When we receive your item, we will examine it and notify you via email, within a reasonable time, if you are eligible for a refund or exchange. If you are eligible for a refund, we will refund the purchase price and a credit will be applied to the original method of payment. Any shipping and handling charges you have already paid are non-refundable, and refunds will not include the cost of shipping.It may take up to 15 business days after receiving our email before you see the refund on your statement. If you are eligible for an exchange, we will send you a new item to the original shipping address.